Otter.ai.
Meeting transcription veteran — webinar capture and enterprise dial-in coverage.
What it is.
Mountain View-based meeting-AI incumbent. Otter sends a bot into Zoom, Google Meet, and Microsoft Teams calls, transcribes in real time, and produces structured summaries and action items. The OtterPilot assistant generates follow-ups and routes them into Salesforce, HubSpot, and Slack. First to scale in the category — the longest-running enterprise deployments in the market run on Otter.
Where it fits.
Large sales orgs, customer-success teams, and enterprise webinar producers. Strongest where dial-in bot coverage across every conferencing platform matters more than summary craft. The default choice for teams already standardised on Zoom plus Salesforce — Otter slots into both without procurement friction.
- Broadest dial-in bot coverage across Zoom, Meet, Teams, Webex
- Salesforce and HubSpot integrations ship out of the box
- Live transcription latency below five seconds
- Summary quality trails Granola and Fathom
- Free tier minutes consumed quickly by long calls
Frequently asked.
Does Otter support Microsoft Teams?
Yes. OtterPilot joins Teams meetings as a participant bot with the same transcription and summary stack used on Zoom and Google Meet.
How does Otter compare to Granola?
Otter wins on dial-in bot coverage and large-team rollout. Granola wins on summary craft and local-first transcription for VC and founder workflows.
Is Otter SOC 2 certified?
Yes. SOC 2 Type II, with HIPAA available on Enterprise. Audio retention windows are configurable per workspace.
