Slack AI.
Channel summaries and search inside the workspace teams already live in.
What it is.
Salesforce's AI layer inside Slack. Generates channel summaries, daily catch-up digests, and answers natural-language queries across every message the user can see. Powered primarily by Claude under a multi-year Anthropic partnership signed in 2024. Huddle Notes, released in 2025, transcribes voice calls and routes action items into the channel.
Where it fits.
Any company where Slack is the operating system of work. Strongest value for managers returning from PTO, distributed teams across time zones, and anyone joining a thread mid-conversation. Replaces the manual scroll-back habit with a single query. Sits alongside Glean and Notion AI rather than against them — Slack AI sees only Slack data.
- Lives inside the tool teams already use all day
- Channel and thread summaries reduce scroll-back overhead
- Huddle Notes capture voice-call decisions automatically
- Search scope limited to Slack — no cross-tool grounding
- Add-on pricing stacks on top of already-expensive Slack tiers
Frequently asked.
Does Slack AI use Claude or GPT?
Primarily Claude, under Slack's multi-year Anthropic partnership. Some retrieval and ranking layers run on Salesforce-tuned models.
Is Slack AI included in the standard Business+ plan?
No. $10/mo per user add-on on Business+. Enterprise+ customers usually negotiate it into the base contract.
Can Slack AI search across all workspaces?
Within a single Slack Enterprise Grid, yes. Across separate workspaces or external tools, no — Glean or Notion AI handle that scope.
